Across the board

1. Where are you from and when established? What is the shipping address? Afra Furniture is a Canadian company based in Montreal, Quebec, established in 2002.
The shipping address is 523 Boul. Lebeau, Ville Saint-Laurent, Montreal, H4H 1S2
2. Where are Afra Furniture’s products made? The majority of the seating collection is made in Montreal with some items being made in Europe. Tables are made in Italy.
3. Are your products commercial/contract seating? Are they suitable for commercial, corporate, multi-family, and student housing? All our types of furniture are for commercial/contract use. They are suitable for all types of projects including hospitality projects, restaurants, casinos, stadiums, corporate projects, multi-family residences, student housing, and commercial projects.
4. Do you sell to the US? We have a well-established distribution network in the USA (including Puerto Rico and Hawaii), the Caribbean islands and Mexico.
5. Do I need to set up a trade account before order? Please send your inquiry to info@afrafurniture.com and we will get back to you with instructions on how to proceed.
6. How is the freight calculated? We work with freight companies everywhere in the US, and we arrange the custom clearance as well. Please consult the Freight Program for details.
7. What is the transit time from Montreal to the US? Once the shipment is loaded in Montreal, it takes 2-4 days to arrive the East Coast states, 5-7 days for the Central states, and 7-9 days for the West Coast states. 
8. Is there a minimum order request? There is no minimum order request for our standard products. However, there will be an administration fee of $250 per order for orders less than $5,000. The freight is calculated by pallet for orders under $5,000.00.
9. What is your production lead time? From reception of COM and deposit, our production lead time is 8-12 weeks.
10. What is the warranty? Our regular warranty is 5 years. For items made in Europe and outdoor collections, the warranty is 2 years. For full warranty description, please check our terms and conditions.
11. Do you comply to Cal TB 17-2013? Do you provide BIFMA tests?All items comply to Cal TB 17-2013, and some of the items are BIFMA tested.
12. What is your furniture’s weight capacity? All products meet or exceed a 350Lbs Static Seat Load Test.
13. What currency are the prices? What are the payment terms? What are the methods of payment? For the US market, the prices are in American dollars. For the Canadian market, the prices are in Canadian dollars. Our regular payment terms are 65% deposit and balance prior to shipping. We accept payments by credit cards (VISA or MasterCard), wire transfer, or checks. Payment by ACH is not accepted due to cross-border services.

Production inquiries

1. Are your products shipped assembled?All seating products are shipped assembled. All tables, including table bases, are shipped semi-assembled.
2. Are your barstools available in counter height? Most of the barstools are available with bar and counter height. 
3. Do you do custom furniture? We have full capacity to make custom furniture. Certain conditions apply and minimum quantity per order may apply.
4. Do you have standard stain finishes? Do you do custom stain finishes? We offer standard stain finishes. We also offer our customers custom solutions by matching their own finishes. There will be a surcharge of $400.00 per folder. Custom finishes need to be submitted to Afra. Once the finishes are developed, samples will be sent to the customer for approval.
5. Do you have standard metal and plastic finishes? Can you have custom metal and plastic finishes? We offer standard metal and plastic finishes. All finishes are well described on the price list and the website. Custom metal finishes are available for certain products with surcharge per piece. We do not offer custom plastic finishes.
6. Do you offer finish samples? We provide finish samples according to customer request and the scoop of the project. For finish samples, please contact Customer Service at info@afrafurniture. 
7. Are your furniture in COM or graded-in? What is the procedure to ship COM? We offer COM, COL, graded-in options. All COM/COL should be sent to Afra Furniture, adding custom broker SECAM INTERNATIONAL. Afra Furniture offers free of charge custom clearance service for COM/COL shipped from US to Canada.
Ship to address for COM/COL:
Afra Furniture, 523 Boul. Lebeau, Ville St-Laurent, QC H4H 1S2
Add: SECAM INTERNATIONAL as a Custom broker:
Secam International, 2728 Etienne Lenoir, Laval, QC H7R 0A3
8. Do you sell the table bases and the table tops separately? We offer table tops and table bases which you can purchase separately or together. To determine the maximum size of the table top for each table base, please verify with our customer service at info@afrafurniture.com. We offer as well a great variety of different height tables for indoor and outdoor, which are not sold separately.  

Claims and Returns

1. Can orders be cancelled? Orders can not be cancelled once PO and deposit is received. 
2. What is your return policy? We do not have return policy. We offer exchange after claim is approved. Please verify AFRA’s terms and conditions.